File a Warranty Claim
Submit your claim below and our Customer Care team will follow up to troubleshoot and assist. Warranty issues, shipping damage, missing items, or a general service question — every request is handled in one place.
Submit Your Claim
Tell us about your unit and the issue, and you’ll receive a confirmation email right away.
The claim form is being connected.
It will appear here and route directly to our Customer Care inbox. In the meantime, use the Quick Contact options and we’ll get your claim started.
1-Year Limited Warranty
Every Surgically Clean Air unit is covered against defects in materials and workmanship for 12 months from the date of purchase.
How Your Claim Is Handled
- Submit your claim — complete the form and you’ll get a confirmation email.
- We contact you — a Customer Care agent reviews your submission and follows up.
- Troubleshoot together — by phone, email, or video call; we resolve remotely where we can.
- Repair or replacement — if it’s needed, we handle it per your warranty terms.
Before You File
- Have your unit’s serial number ready (on the back of the unit).
- Filters must be genuine Surgically Clean Air replacements — non-genuine filters void the warranty.
- Report shipping damage within 10 calendar days of delivery.
Quick Contact
Shipping & Returns
If a unit needs to be returned, you are responsible for inbound shipping unless otherwise arranged with your SCA agent. If you no longer have the original packaging, a return box is available for $15 (paid by the customer). We’ll confirm all details before you ship anything.
