Support

File a Warranty Claim

Submit your claim below and our Customer Care team will follow up to troubleshoot and assist. Warranty issues, shipping damage, missing items, or a general service question; every request is handled in one place.

Submit ClaimComplete this form

We Contact YouWithin 1 to 2 business days

TroubleshootPhone, email, or video call

Repair or ReplaceIf needed, we handle the rest

Submit Your Claim

Tell us about your unit and the issue, and you’ll receive a confirmation email right away.

Claim Type

What best describes your situation? *

Aftermarket, third-party, or non-OEM filters will void your warranty. Only official Surgically Clean Air replacement filters are covered. Keep your filter purchase records; we may request them to process your claim.

Your Information

Full Name *

Practice / Business Name Optional

Email Address *

Phone Number *

Product Information

Product Model *

Serial Number * Found on the back of your unit

Date of Purchase Optional, helps us confirm coverage

Where Purchased *

Issue Details

Describe the Issue *

Supporting Photos, Video, or Documents Optional, helpful for shipping damage claims Click to upload or drag and drop
JPG, PNG, or PDF up to 10MB. Video (MP4, MOV, WEBM) up to 95MB.

You’ll receive a confirmation email immediately. Our Customer Care team will follow up within 1 to 2 business days.

1-Year Limited Warranty

Every Surgically Clean Air unit is covered against defects in materials and workmanship for 12 months from the date of purchase.

Download the full warranty (PDF) →

How Your Claim Is Handled

Submit your claim, complete the form and you’ll get a confirmation email.
We contact you, a Customer Care agent reviews your submission and follows up.
Troubleshoot together, by phone, email, or video call; we resolve remotely where we can.
Repair or replacement, if it’s needed, we handle it per your warranty terms.

Before You File

Have your unit’s serial number ready (on the back of the unit).
Filters must be genuine Surgically Clean Air replacements; non-genuine filters void the warranty.
Report shipping damage within 10 calendar days of delivery.

Quick Contact

877-440-7770 customercare@surgicallycleanair.com

Shipping & Returns

If a unit needs to be returned, you are responsible for inbound shipping unless otherwise arranged with your SCA agent. If you no longer have the original packaging, a return box is available for $15 (paid by the customer). We’ll confirm all details before you ship anything.