1-Year Limited Warranty
Last Updated: July 2026
We stand behind the clinical-grade performance of our air purification systems. Your unit is covered against defects in materials and workmanship for 12 months from the date of purchase.
Don't Void Your Warranty
Filters must be changed on schedule using official Surgically Clean Air replacements only. Failure to adhere to the filter schedule listed in your user manual will void this limited warranty.
What Is Covered
- Defects in materials or workmanship.
- Internal mechanical components (fans, motors).
- Electronic systems and controls.
- Repair or replacement (at SCA discretion).
- Return shipping to client after approved repair or replacement*.
What Is Not Covered
- Replacement filters (consumable items).
- Normal wear and tear.
- Physical damage (dropping, accidents).
- Electrical damage (power surges, lightning, improper voltage).
- Damage from extreme moisture/heat.
- Damage reported >10 days after delivery.
How to Make a Warranty Claim
To qualify for repair or replacement, please follow these steps:
Submit a Warranty Claim Online
Visit our website to submit a support request. Our Customer Care team will review your submission and follow up with you directly.
Troubleshoot with an SCA Agent
A qualified SCA Customer Care agent will contact you to troubleshoot, by phone, email, or video call at our discretion. We attempt to resolve the issue remotely before proceeding to a repair.
Ship the Unit to Our Repair Facility
If troubleshooting does not resolve the issue, you will be directed to ship your unit to our repair facility. You are responsible for proper packaging and inbound shipping costs.
Shipping Damage: Must be reported within 10 calendar days of receipt.
Distributor Purchases: May be subject to the Distributor's warranty. Bill of sale required.
*SCA covers return shipping to the customer after an approved warranty repair or replacement. The customer is responsible for inbound shipping unless otherwise arranged with an SCA agent. Return shipping excludes Alaska, Hawaii, Puerto Rico, Nunavut, Northwest Territories, and Yukon.
Download Full Warranty
Complete warranty terms and conditions in PDF format for your records.
